How to Find an Edmonton Plumber Before It’s an Emergency
Finding a quality Edmonton plumber that you can trust is very important, but it’s not always easy to do when a burst pipe is spewing water overhead getting your phonebook drenched as you’re trying to dial. Yes having a specific plumber is just as important as having a family physician on call or a babysitter that you trust.
The best thing to do is find a reputable and quality plumber before an emergency happens. If you wait for an emergency to strike before you enlist the services of a plumber, you won’t be in a position to fully check out the qualifications of the plumber. Thus, seek out and interview Edmonton plumbing professionals that you can have in the bullpen, and here’s how:
Why Need Plumber?
In new or old houses, plumbing emergencies happen. Whether it’s a leaky pipe at 2 in the morning or a backed-up drain, some plumbing problems are just not a do-it-yourself job.
Some people might say that ‘pre-qualifying’ a plumber isn’t that an important of a task as they can simply just call up any emergency service in the middle of the night if a problem happens. That may be true – but why take the risk? Instead why not have a plumbing company you can trust saved in your phone after going through the selection process in a non-emergency time? Plus, not all plumbing jobs are emergencies, there are times when you may want to add an extra bathroom or have some new fixtures installed professionally. Much like a car mechanic, having a plumber you can trust takes a lot of the worrying out of both stressful and non-stressful situations.
Treat As Job Interview
Contacting different Edmonton plumbing companies and basically cold-calling them with questions might not sound like the most fun venture in the world, but it doesn’t have to be bad as long as you’re up front with them. Plumbing companies love if you pre-qualify with “we’ve had horrible luck with the plumbers we were using and want to find a new one before an emergency”. After that simply be upfront and ask questions about what they think their strengths and weaknesses are and just historical background of the company. If there’s a light at the end of the tunnel for ongoing potential work, most plumbers will have no problem chatting with you…if they don’t they’ve just pre-qualified themselves out of the running.
Make Sure they Offer 24-Hour Service
One thing to look for when recruiting a new Edmonton plumbing company is to make sure their service is round the clock. A burst pipe in the middle of the night can be a catastrophe as can a loss of water when you’re trying to get ready for work early in the morning or on the weekends. Most quality plumbers will have a person on-call for when these situations arise but make sure to check their policy first.
See If They Offer Maintenance Packages
Another way you can get the most out of your investment is if the company offers any sort of maintenance packages or warranties. Preventative tasks such as flushing the water heater annually or running a camera through the pipes to make sure there are no issues are a great way to extend the life of your plumbing accessories. Be prepared that these services will cost you, but a couple hundred dollar investment may be worth thousands in the long run, especially in reduced utility bills.
Be Wary of Up-sellers
Not that there’s anything wrong with plumbers that extensively sell their services, it’s just that most of them come off as not having the customers best interests in mind. A respectable Edmonton plumbing company will give the customer options about whether they want to invest in upgrades, but the selections shouldn’t be pushed too much. Too often in the industry a plumbing company that aims to make a few extra hundred dollars on a service call by ‘scaring’ the customers is a sign of a fly by night operation instead of one dedicated to their craft.
Get Multiple Quotes
In regards to up-sells, there are times when a company is honest about plumbing fixes that need to be made sooner rather than later. Unfortunately the only way to really know when working with a business for the first time is to get multiple bids from other Edmonton plumbing companies. Actually, this isn’t a bad business practice to follow because when multiple plumbers unanimously diagnose the same problem, it’s a good sign that the fix really does need to be completed. Plus, three or four bids should all be in generally the same price range and ones that are way too high or conversely, way too low raise some red flags.
Customer Service Should Be a Priority
Some people will tell you that customer service is a non-factor as long as the workers do a great job at a great price. That may be true, but at the same time a homeowner should have the right to know when an Edmonton plumbing crew is going to show up and they don’t necessarily need to be lied to or yelled at. Good customer service is just one of the factors that tie together to make for a respected all-around great plumbing service and shouldn’t be discounted.
Use Social Media to Your Advantage
Using social media may be one of the best ways to find out if an Edmonton plumbing company is legitimate. For one you can contact them directly on their Facebook or Twitter profile pages as well as view their reviews on sites like Yelp. It’s only being a responsible consumer to do a little investigating before you invest thousands of dollars in servicing your home.